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2-day
Workshop on
Customer Management Skills
for Software Professionals
held on 24th and 25th October 2002, Hotel Atria, Bangalore
and again on 28th and 29th October 2002
We
thank all our participants for making our
workshop a grand success |
What
they said about our workshop:
" The overall average of feedback
scores from 48 participants from both the workshops was 8.9 on a ten-point scale. Participants represented companies that included IBM Global, Wipro Technologies, SISL, L&T Infotech, HTMT, Diamler Chrysler. Their profile ranged from Business Managers, Project Managers,
Business Heads, Architects and Senior Software Professionals. The workshop was led and moderated by Mr.S. Ramesh.
- I am very impressed by the knowledge and presentation skills of the faculty
- The role-plays were enjoyable and added a lot of value
- The extent to which the program was thought about and planned was impressive
- Excellent Program. Must for people stepping into Business Management kind of roles
- I liked the practical examples that were discussed. The consultant was very experienced and knowledgeable.
- Educative, Enjoyable and entertaining. Overall perhaps the best training session I have attended so far.
- Clarity in delivery and the examples with real time project details were very good
- The case study was very good and comprehensive. The workshop duration can be extended to three days
- Excellent tutor. Excellent sense of humor. It was very good, keep it up.
- The environment, presentation style, planning, interaction and role plays was what I liked most
- It was an enlightening session. A good opportunity to brush up skills and understand the rules of the game when we interact with customers
- Ramesh's presentation was top class. The program charter was precise and the results had a great impact. The case studies were very well organized.
- The program was really good and useful to all of us
- You guys know your stuff. Excellent show.
- The inputs we got from the workshop were highly relevant and useful.
- I am really very impressed with the program and the knowledge of the faculty
- The workshop was excellent and I recommend that every Customer Facing Software Professional should attend this program
- Enjoyed the program thoroughly. The case studies and role plays were excellent
- I am fully satisfied with all the presentations and the whole program.
- I found the program very useful and it taught me a lot of things that I did not know earlier
- Faculty provided very good references and quotes. The discussions were very fruitful
- Overall it gave me new directions, ideas and processes for handling customers
- I am very satisfied with the program. Mr.Ramesh's ability to keep all the participants involved was very impressive.
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